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The Rules:
Trial Tools are available for new customers and / or new applications on standard product. The following conditions apply:.
A Trial Tool Form must be filled out completely and pre-approved by Pioneer. We must agree that the selection is a good fit for the application and has a least a 75% chance of meeting expectation.
We must know what we are testing against and what our tool is required to do to be a success. Machine condition is also required.
A "GTO" (Guarantee Trial Order) must be issued from the distributor / customer for tracking purposes.
Distributor / Customer is responsible for shipping & duty charges unless previously agreed upon.
Trial tools that do not meet the customer expectation must be returned to HPI within 30 days of receipt. An RGA number must be acquired prior to shipping and a report of usage must accompany the tool.
Customer is responsible for all shipping & duty charges.