Repair Policy

All repairs must be shipped to PIONEER with an RGA number. The repair will be evaluated and, if repairable, a quote will be issued. Work will be completed after receipt of the purchase order. PIONEER reserves the right to refuse to repair any item.

Customer is liable for all freight and duty cost to and from PIONEER. If there is no response from the customer within 60 days of receipt of the repair, ownership of the repair will transfer to PIONEER for disposal.

Any questions or concerns, please contact Customer Service at 847-593-6000 or Customer Service.